Reclamaciones de garantía

GARANTÍA HORTON

Si su producto Horton fallara, Horton quiere ayudarle. A continuación encontrará información general que le ayudará a iniciarse en nuestro proceso de garantía. Cualquier pregunta no contestada aquí puede ser respondida enviándonos un correo electrónico: warranty@hortonww.com.

If your Horton Product should fail, Horton wants to help you. Visit our Warranty FAQ to learn more about our warranty process.

Required fields are marked *

You will need the length, width, height, and weight of the package that you will use when shipping your parts to Horton before you continue.

Date

Repair Order #

This is a(Obligatorio)

Dealer / Distributor Direct File Claim¹

Extended Warranty Fleet Claim²

1. This is a Direct File Warranty Claim
2. This is an Extended Warranty Fleet Claim (e.g. Idealease)

Dealer / Distributor / Fleet Information

Dealer/Distributor(Obligatorio)

Contact(Obligatorio)

Extended Warranty Fleet (if applicable)

Title

Tel.

Email(Obligatorio)

Address(Obligatorio)

City(Obligatorio)

State/Province(Obligatorio)

Postal Code(Obligatorio)

Country(Obligatorio)

User / Vehicle Owner

Company

Contact

Title

Tel.

City

State/Province

Postal Code

Country

Vehicle Profile

VIN or Chassis Number

Vehicle Type(Obligatorio)

Was the failed part factory-installed (OEM)?(Obligatorio)

Yes

Failure Information

Original Purchase date of failed part (or in-service date of Vehicle if Part is OEM)(Obligatorio)

Select Your Part From the List Below(Obligatorio)(Click on a product image to view additional images)

DM/DMA

Part number and serial number stamped or on sticker

Shaft length, pulley size, and mounting bracket will vary
Airline

Klondike (K32)

Part number and serial number stamped or on sticker
Metal cylinder

RCV250

Center of cover protrudes outward and has part number and serial number pin stamped
Mounting bracket will vary
Connector end will vary

Fans

Part number and serial number stamped or on sticker

Quantity of blades will vary
Center disc pilot size and bolt hole quantity will vary

Part number and serial number stamped or on sticker
ARB bolted on to clutch
Connector end will vary
Does NOT have a QR code.

All Other

May include:

Repair kits
HT650
RCX / LCX
HT/S
EC450
Controllers
Switches

Mailing Address

Based on your part selection, please mail your failed part to the following address:

{ADDRESS_HERE}

Failed Part Profile

(Warranty will not be processed without unit retuned to Horton within 60 days of the failure.)

Describe Failure

Distance Traveled on Failed Part(Obligatorio)

(Distance traveled at failure time minus distance traveled when installed)

Replacement Part

In order to be eligible for warranty, a Horton kit/replacement clutch to repair/replace the failed unit must be purchased. Enter that replacement information below:

Without a Horton replacement part sold, a claim cannot be processed and will be denied.

Replacement Parts(Obligatorio)

Repair/Replacement Date

Horton Replacement Part #

Horton Part Name

(Click the (+) icon on the right to add more Replacement Parts)

Non-Warrantable Part Return

If this claim is rejected, would you like us to send the part back to you?(Obligatorio)

Yes

Your Shipper Account #(Obligatorio)

Carrier(Obligatorio)

Filing Information

Note: All Horton parts and repair documents must be returned to be eligible for warranty consideration within 60 days of the failure.

Upload all supporting documents.

Invoice or repair order is required. If part is not original equipment, invoice from the original purchase is also required.

Multiple File Upload(Obligatorio)

Suelta archivos aquí o

Tamaño máximo de archivo: 40 MB.

Additional Comments

If your Horton Product should fail, Horton wants to help you. Visit our Warranty FAQ to learn more about our warranty process.

Print Shipping Label (US ONLY. ALL OTHERS CHOOSE “OTHER”)

Please follow the instructions below to create a shipping label for a warranty parts return. All Horton fan drives, controls, parts and warranty related documents being submitted for warranty must be returned within 60 days to be eligible for warranty consideration.

A copy of the completed claim form must be included with all failed parts.

Horton’s preferred shipping partner is UPS. Please use the form below to generate a shipping label to affix to your return shipment to either be dropped off with UPS or picked up during your next scheduled pickup time. Please note that you cannot use the Horton account number to schedule a shipment pickup, this must be done via your UPS account number.

If your business does not use UPS as a shipper, you also have the option of returning the parts via your preferred carrier.

Click the Submit button below to get a claim number and a link to the shipping label.

If you have any questions, please call the Horton warranty department at 1-800-621-1320, option #3.

Thank you for your claim submission. Please send the part to us for warranty analysis. Don’t forget to include a copy of the claim form with the failed part.

Core & Warranty pick up contact – Carson Warehouse carsonwarehouse@visiontrans.com; Belfield Warehouse belfieldwarehouse@visiontrans.com

They will direct you on shipping instructions to send the part to our Canadian Warehouse:

Horton Returns
Quad Food Services Inc.
48 Belfield Road,
Etobicoke, Ontario M9W 1G1.

Please send the parts to:

Horton Mexico
S.D. de R.L. de C.V. Blvd.
Palmas Hills Lote 1 Y 2 Manzana II,
OF 1803 Palmas Hills
HUIXQUILUCAN; ESTADO DE MEXICO,
MEXICO, CP 52763

Horton will contact you regarding your claim submission.

Label Carrier Name(Obligatorio)

Shipping Information

Shipper Address(Obligatorio)

Dirección Dirección 2 Ciudad Estado / Provincia / Región ZIP / Código Postal País

Shipper Phone(Obligatorio)

Shipper Email(Obligatorio)

Package Information

Package Weight can be at most 150 pounds, and the length + girth of the package (length + 2 * width + 2 * height) must no more than 165 inches. If you need a larger package, finish filling out this form and contact Horton at warranty@hortonww.com with your claim number to handle the shipping.

Weight (lbs)(Obligatorio)

Length (in)(Obligatorio)

Width (in)(Obligatorio)

Height (in)(Obligatorio)

To submit this form, you need to accept our Privacy Statement(Obligatorio)

Privacy Statement