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Return Policy & Procedures
Aftermarket Distributors
Annual Stock Returns
Horton, Inc. will allow aftermarket distributors in good standing to
submit a stock return once each calendar year in one of two ways:
- A two for one offsetting order for like product is placed at the time of the
return (i.e. fan clutches, fan blades, etc.).
- In lieu of a two for one offsetting order, a 20% handling charge will be
applied to the return.
Returns have the following limitations:
- The return will be limited to 3% of the previous year’s net purchases and must
have prior approval from the local Regional Manager.
- The Director, Aftermarket / Field Sales must approve any return request for
more than 3% of the previous year’s net purchases.
- The General Manager of the Business Unit, must approve any return for more
than 5% of the previous year’s net purchases.
- The Regional Manager will be responsible for obtaining the appropriate level
of approval for each return.
- An RGA must be obtained from the Customer Service Department after approval of
return and prior to shipment. A copy of this RGA must be included with the
shipment.
- All returns must be shipped freight prepaid. Fan blades must be returned to
the Carmel, IN location and all other products will be returned to Britton, SD.
- All merchandise must be in saleable condition to qualify for full credit,
otherwise a determination will be made as to the cost of returning the item to
saleable condition. This cost will be deducted from the credit. Packaging must
be in good condition with no visible damage and have not been opened.
- Horton will obsolete certain selected products at the end of each calendar
year. These products are identified by their omission from the January 1 price
sheet. A distributor has 6 months to return these items for full credit.
- In the case of obsolete merchandise, partial credit may be issued, depending
on which parts can be reused, and Horton may, after inspection, refuse any
credit on the material. If credit is refused, Horton will hold the material for
thirty days for customer disposition.
- Horton distributors are expected to maintain adequate inventories to service
their customers. Because of this, Horton may refuse to take returns on standard
units and accessories resulting from a distributor’s customer canceling, or
other such events.
Other Returns
Products Ordered In Error
Returns have the following limitations:
- If a product has been ordered in error, it must be sent back within 30 days of
purchase.
- An RGA must be obtained from the Customer Service Department after approval of
return and prior to shipment. A copy of this RGA must be included with the
return shipment.
- Returned products will be subject to a 20% handling charge.
- The customer will pay freight, unless determined by the Quality Department of
a defect. Parts will be returned to the plant from where they were shipped.
Damaged Or Defective Products
- Returns for defects may require additional information such as but not limited
to serial number, date codes, purchase order number, delivery number.
- Returns for defects will be subject to the approval, upon inspection, by the
Plant Quality Department.
- If a product has been determined by Horton to be unacceptable, Horton will
hold for 30 days awaiting shipping instructions from the customer. After 30
days, the product will be scrapped.
Warranty Returns
Products to be returned for warranty consideration must be in accordance with
Horton’s published warranty guidelines and procedures. Fans considered a
warranty claim, must be communicated back too Carmel Plant QA for instructions.
Fans returned without prior communication and subsequent RGA number will be
refused off loading at the plant.
If you have any questions regarding this policy, please contact your Horton
Sales Representative or our Customer Support Department at 1-800-621-1320.
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